Registration
If you haven't registered yet, you need to do so under the Registration menu to buy on the Retrade marketplace.
Login
If you're already registered but haven't logged in yet, click on the Login menu and log in with your registered data to make purchases.
Product Selection and Ordering
Under the Listings menu, choose your desired product.
The selected product page contains information including the seller's description, images, price, and additional details that help you better understand the product.
If the product is suitable, click the "Order Now" button on the product page to proceed to the data verification and pickup point selection interface.
If the "Order Now" button doesn't appear, ask the seller if they've enabled the available shipping method – this ensures you can purchase the product without a personal meeting and settle the transaction with bank card payment.
Data Verification and Pickup Point Selection
On the Order interface, you can verify the product you want to order and the amount to be paid.
Before proceeding to payment:
- Verify your name.
- Select the pickup point where you want to receive the product.
- Verify your order details.
Order Finalization and Payment
Clicking the "Proceed to Payment" button will redirect you to the Stripe system payment interface, where you can pay for your order with card payment.
If you want to learn more about the Stripe system, you can do so here.
Purchase Confirmation
After successful payment completion, our system redirects you to the successful payment page, where we inform you in detail about the points described below.
You'll also receive a confirmation email about your purchase, where you can see the purchase details.
Product Pickup
- The seller has 5 days to ship the product; you'll receive an email notification about the shipment.
- Delivery usually takes 5-7 business days. Don't worry if it takes longer; you can track your order status under the My Orders menu.
- To pick up the product, you need the unique code from the shipment confirmation email, which you must provide at the pickup point.
Received Product Confirmation
This process ensures that your order meets your expectations in every respect.
After receiving the product, please consider the following:
- Check the product condition to ensure it matches what was described in the product description.
- Please check the products immediately after receiving them so you don't miss the opportunity to approve or reject.
- You have 3 days to approve the order; after that, the system automatically approves it.
Acceptance
If you're satisfied with the ordered products and find everything as described, please confirm your order by clicking the "Accept" button under the My Orders menu.
After this, the transaction is completed and the product price goes to the seller.
Rejection
If you notice any problems with the ordered product, please report the issue by clicking the "Reject" button under the My Orders menu.
After this, we'll investigate the case, and if we determine it's appropriate, we'll refund the amount.
